Kris Letang Signed 3D Shadow Box

100% Money Back Authenticity Guarantee

Buy with confidence! As a collector you want to be sure you are buying only authentic memorabilia, that is why we offer a 100% money back authenticity guarantee! With 99.9% of our signed memorabilia acquired during a signing we ran or participated in (the other .1% acquired from trusted partners), you can rest assured what we sell is authentic! All of our signed memorabilia come with a tamper proof hologram and Certificate of Authenticity. Our holograms are either silver (round) or oval (white). We are globally recognized as an authorized authentication company.

Here is what you can expect with your authentic item, depending on date acquired there are 2 TSE possibilities:

Certificate of Authenticity		Tamper Proof Holograms

Occasionally we will have a third party authenticator, like JSA or PSA/DNA. In the circumstances their applicable holograms and Certificates will be provided.

Typically orders will ship within two to three business days of being received unless otherwise noted, provided the product ordered is in stock. Most orders ship via USPS First Class, Priority, or Parcel Post mail.  Please allow 5-7 business days during the busy times of year. 

Please rest assured that we take each order very seriously and always do our best to get everything out in a timely manner.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Total Sports Enterprises, LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Easy Returns

We will gladly accept the return of an item due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Any shipping costs associated with returned items will be the responsibility of the customer.

To initiate a return, please contact us. Be sure to include your order number, the item you'd like to return, and the reason for the return.

Items NOT Eligible for return or exchange:

• All custom orders, including custom framed photos and jerseys
• Game Used and Game Issued Items
• Vintage Items
• Merchandise that has been received 30 days prior to return request

Returning Damaged Items

• Please contact us within 48 hours of receipt of package if your merchandise has been damaged in transit of shipment or is defective.
• Please include pictures of the damaged item and the shipping containers with your request (picture sizes are limited so please choose the smaller setting on your camera or phone when sending pictures)
• For damaged items we will issue a return label, it is the customers responsibility to see that the package is available for pickup by carrier, or to drop off the package within 7 business days of receipt to be eligible for refund.
• The customer must save all original packaging including packing materials to reseal the package for return.  Damage claims will not be processed if the item is not in its original packaging. 
• If carrier determines the item was damaged during shipping we will issue a complete refund of the purchase price of the item and shipping charges back to the credit card used to make the purchase.  Damaged in transit returns will not be assessed any fees.